Terms & conditions

Disclaimer

Extra care has been taken in creating the content of this website by the ZTech Ltd. The material is regularly reviewed by Management, and the webmaster regularly updates the information contained therein, and this information is subject to change from time to time.

This website is made available as a service to ZTech Ltd clients and for the benefit of visitors who would like to know more about ZTech Ltd, its services, and activities. We provide this information free of charge and in return,we ask that you, your Company, and your colleagues do not misuse the information contained in therein.

Terms of Trade

As a client of ZTech Ltd, you the (Client) agree to be bound by the terms and conditions in this agreement. By using any of our services or purchasing any products or solutions you acknowledge that you have understood and agree to the terms and conditions.

Terms

ZTech Ltd and you as the Client refer to the person or company purchasing goods or enlisting the services of ZTech Ltd.

Conditions of sale of Goods

All sales of hardware and software are made subject to the following conditions and by purchasing from ZTech Ltd, the purchaser accepts these conditions.

Warranty

All new goods are covered with a return to base parts and labor warranty for a period of 12 months from the date of invoice on hardware only. Software and consumable goods are not covered by any warranty.

Although every care is taken to ensure that all second-hand goods supplied by ZTech Ltd are of merchantable quality, no warranty is expressed or implied unless otherwise stated.

Warranty will be void if goods or labels have been found tampered with. Warranty does not cover any damage to other equipment used in conjunction with these goods or loss of data whilst using these goods or software.

Charges and Payment

All prices quoted in the Standard Service Charges List exclude GST and are in New Zealand dollars unless otherwise specified. Prices are based on a per unit rate as shown, however, we would be pleased to offer a fixed price quote on larger projects if this is preferred. We reserve the right to adjust prices without notice. Z Tech Ltd may require payment in advance for the supply of any hardware or software for the client.

If an on account payment is offered, payment of the account is due within the agreed terms; otherwise, the remainder of the account is due immediately following the issuing of an invoice.

Accounts

Payment for new clients is due in full upon delivery and/ or completion of work until such time that an account is set up. Payment of accounts is due on the agreed date or before the 20th day of the month following the date of the invoice. Interest at 3.5% per month on the current balance may be charged on overdue accounts and shall accrue on a daily basis starting from the due date.

ZTech Ltd reserves the right to stop all work or services until the account is brought up-to-date. In the event of default by the client in paying for the services and/or goods provided, the amount outstanding will be passed on to a debt collection agency for recovery. Any expenses, disbursement, time to recover, reasonable solicitor’s fees or debt collection fees or losses incurred by Z Tech Ltd in recovering any unpaid monies shall be paid by the client. The client indemnifies Z Tech Ltd against all costs (including legal costs), losses and expenses incurred.

Scope of Services

ZTech Ltd is Clients’ primary point of contact for all systems on the network. If ZTech Ltd is unable to remedy a problem, then Z Tech Ltd will work with the appropriate outside vendor until a resolution is reached. Client understands that additional expenses may be incurred when an outside vendor is brought in to solve a particular problem and agrees to reimburse ZTech Ltd for any such expenses.

Deposits

A deposit of 30% is payable for any work to be undertaken that is estimated to be worth in excess of $1000.00. The deposit is required prior to work commencing.

Restocking Fee

If for any reason an item is returned to Z Tech Ltd that is tested not faulty a restocking fee of 30% of the value of the item will be charged. We will not accept goods if they have been purchased in error, if you need assistance with finding the correct items let us know.

Cancellation of On-Sites

The client is required to notify Z Tech Ltd of any cancellation a minimum of 3 hours ahead of the scheduled start time. Failure to provide such notice results in the minimum callout and labour fee being charged.

Delivery of Goods

Any charges for handling (including packing materials) and freight charges are extra and payable by the client. The most cost effective delivery method will usually be chosen. Z Tech Ltd is not responsible for damage to the goods in transit. Claims for losses or damage to goods in transit must be made directly to the transport agency concerned.

Computer Viruses, Spyware & Adware

Z Tech Ltd agrees to take all reasonable measures to protect Client’s computer systems from computer Viruses, Spyware & Adware. Client assumes all risk of computer Viruses, Spyware & Adware and will not hold Z Tech Ltd responsible.and the client is responsible for the costs of consulting time and materials required to remove any computer Viruses, Spyware or Adware or any damage caused by such infections.

Risk of Data Loss

Client assumes all risk of data loss from any and all causes or in any way related to or resulting from the repair or service of computer hardware, software or other equipment by ZTech Ltd. Client agrees to bear full responsibility for all data backup prior to any repair or service of computer hardware, software or other equipment by ZTech Ltd. Client hereby indemnifies ZTech Ltd from any claim or liability related to data loss for any reason whatsoever.

Property and Risk

Despite the purchaser having possession of any hardware or software, ownership is retained by ZTech Ltd until the client pays in full all money owed to ZTech Ltd. The risk in any goods supplied shall pass to the client at the point of delivery.

Disputes

Any dispute shall, at the option of ZTech Ltd, be referred to mediation or arbitration. The Arbitration Act 1996 (or any replacement of that act) shall govern the arbitration.

Disclaimers

Any claims for errors or unsatisfactory work must be made within 7 days of work performed. Z Tech Ltd is only under an obligation to deliver goods and services in accordance with their general description, whether or not a special description may have been given or implied by law.

The client acknowledges and agrees that Z Tech Ltd has not given any representation or warranty as to the quality, state or condition of goods supplied, or that the goods are fit for any particular purpose. All conditions, warranties and terms whether implied, statutory or otherwise are excluded to the fullest extent permitted by law.

Z Tech Ltd shall not be liable for any statement, representation or warranty made by any employee, agent or contractor relating to the goods or workmanship supplied by ZTech Ltd or for any negligence or willful default by the manufacturer or supplier of the goods or services provided to the client. Notwithstanding any other provision in these terms of trade, where the goods are consumer goods and are supplied for business purposes the Consumer Guarantees Act 1993 shall not apply. Any disclaimer above does not apply where it is contrary to any law which cannot be contracted out of.

Z Tech Ltd may record inbound and outbound telephone calls for record keeping, training or quality assurance purposes. We strive to maintain the integrity of these recordings and do everything we can to meet our obligations regarding the collection of personal information under the Privacy Act 1993.

All parts are subject to availability. All prices exclude GST, freight and may change without prior notice. All our systems come with a one-year return to base warranty unless otherwise stated. an additional delivery fee does apply and is charged based on location.

All company and product names are registered® or trademarks™ of their respective holders. Use of these does not suggest any affiliation with or endorsement by them.

Laws

If any parts of these terms of trade shall be held to be illegal, unenforceable or invalid, the remaining parts shall continue in full force and effect. The laws of New Zealand shall govern these terms of trade and ZTech Ltd and the client hereby submit to the non-exclusive jurisdiction of the courts of New Zealand. The client hereby waives any right they may have to claim that the above submission to jurisdiction is an inconvenient forum.

Z Tech Ltd Guarantee to Solve Computer Problems

Z Tech Ltd undertakes to provide a viable solution to the computer problems of any client - or will not charge the customer. However, the client must allow Z Tech Ltd personnel appropriate time to diagnose the problem and identify a viable solution.

 

 

Client Responsibilities

Client shall provide adequate workspace, heat, light, ventilation, electric current and outlets, internet remote access (where agreed), and long-distance telephone access for use by ZTech Ltd ’s representatives.

Client agrees that it will inform Z Tech Ltd of any modification, installation, or service performed on the Network by individuals not employed by Z ech Ltd in order to assist Z Tech Ltd in providing an efficient and effective Network support response

Operating Hours

Standard office operating hours are from 8:30am to 6pm, Monday to Friday. Our workshop also operates on Sundays from 9am till 4pm. Support is available 24/7 when required however double-time charges and a minimum of two hours of support applicable for unscheduled out of hours work unless other agreements or contracts are in place. Please note no guarantee on response or resolution times applies to break-fix customers.